Refund Policy

1. Overview

At Durrah for Tutors, we strive to provide the best exam creation and management platform for educators. We understand that sometimes a service may not meet your expectations, and we have established this refund policy to ensure transparency and fairness.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all paid subscriptions (Professional and Yearly plans). If you are not satisfied with our service within the first 14 days of your subscription, you may request a full refund.

To be eligible for a refund:

• The refund request must be made within 14 days of the initial purchase date
• You must provide a valid reason for the refund request
• The account must not have violated our Terms of Service

3. How to Request a Refund

To request a refund, please contact our support team at:

Please include the following information in your refund request:

• Your account email address
• Transaction ID or payment confirmation
• Reason for the refund request
• Date of purchase

4. Refund Processing Time

Once your refund request is approved:

• Refunds will be processed within 5-7 business days
• The refund will be credited to the original payment method
• Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions older than 14 days
• Free plan subscriptions (as they are free of charge)
• Partial month refunds for monthly subscriptions
• Accounts that have been suspended or terminated due to Terms of Service violations

6. Cancellations

You may cancel your subscription at any time from your account settings. Upon cancellation:

• You will retain access to paid features until the end of your current billing period
• No refund will be issued for the remaining days in your billing cycle
• Your subscription will not auto-renew

7. Coupon and Promotional Discounts

If you used a coupon or promotional discount:

• Refunds will be issued for the amount actually paid after the discount
• The coupon or promotional code will not be reinstated after a refund

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service after any changes constitutes acceptance of the new refund policy.

9. Contact Us

If you have any questions about our refund policy, please contact us: